Shipping & delivery
Seller: FORERO GUTIERREZ, YULIANY ROCIO, trading as Tapkin · ABN 84884117384
Not currently registered for GST.
Where we deliver
Available delivery options are shown for your Australian address at checkout. Availability depends on the product, parcel and carrier service; do not assume every postcode, PO box or parcel locker is supported. Ask through Help & requests before ordering if the address needs special handling. International delivery is not offered through the current Australian checkout.
Costs and timing
The shipping charge and any eligible free-shipping offer are shown before payment. Production or preparation time is separate from carrier transit time. Consult the listing and any accepted quote for the estimate relevant to your item. We do not promise same-day dispatch or a fixed arrival date unless expressly agreed. If you need an item for an event, check feasibility before paying. If a material delay develops, we will explain available options and preserve remedies available under law.
Check the delivery address
Check the recipient, street or unit number, suburb, state, postcode and phone details before payment, even when selecting an address suggestion. Request an address change promptly through the verified order ticket. We will confirm whether the change is still possible and any genuine additional cost before proceeding. Once a parcel is booked or collected, a carrier redirection may be unavailable. We assess failed-delivery or redelivery costs according to the circumstances and your legal rights, rather than automatically charging every case.
Labels, collection and tracking
A shipping label can be prepared before your order is ready. It does not mean the parcel has left us. The carrier is booked when the parcel is ready; Shippit and carrier updates then inform shipped and delivered tracking. Check your order’s tracking link for the latest available information. Updates can arrive late or describe only one parcel in a multi-parcel order. A delivered scan is evidence to investigate, not conclusive proof against a missing-parcel claim.
Delivery problems
If a parcel is missing, damaged, incorrectly delivered or significantly delayed, open a Delivery ticket with your order number and what happened. Photos of packaging or damage can help if available, but we do not impose an arbitrary deadline or require evidence you cannot reasonably provide. We will investigate with the carrier and arrange the appropriate outcome. We do not exclude responsibility merely because a parcel was handed to a carrier or insured.
Returns and safety
Please do not send an item back to an unconfirmed address. Use Help & requests for return instructions. Our Returns & cancellations page explains return costs and remedies for faulty goods. If the item appears unsafe, stop using it and tell us promptly; contact emergency services directly for an emergency. Our normal ticket-response target does not defer any safety or legal obligations.