Customer points
Seller: FORERO GUTIERREZ, YULIANY ROCIO, trading as Tapkin · ABN 84884117384
Not currently registered for GST.
How points work
When the programme is enabled, eligible paid orders earn store-specific points. Current earning and redemption rates, minimums, discount caps and offer-combination rules are shown in your account and at checkout. Check them before paying. The programme is a promotional reward, not a paid gift card, bank balance or entitlement to withdraw cash. Points cannot be transferred to another person or automatically used at another brand. A paused programme stops new earning and redemption while existing history and expiry remain visible.
Earning and claiming
Points are credited only after confirmed payment, based on eligible merchandise after discounts, excluding shipping. Fractions are rounded down to whole points under the checkout rules. Cancelled or failed payments do not earn points. Guests can earn when eligible and claim by verifying the purchase email; using a different email does not automatically merge balances. There is no automatic credit for purchases made before the programme started. Ask through Help & requests about a missing credit or an identity issue.
Redeeming at checkout
Redemption requires a verified account, sufficient available points and an eligible checkout. Points are used in the configured units and cannot cover more than the applicable merchandise discount cap or pay shipping. Unless the current rules expressly permit it, points cannot be combined with another promotional discount. Pending checkouts reserve points so they cannot be spent twice. An abandoned payment can remain reserved until the payment provider confirms cancellation or expiry; contact us about an unexpectedly persistent reservation.
Expiry
Each award has an expiry date calculated from confirmed payment under the rules recorded with that purchase. Check the dated balances in your account. Under the initial programme setting, awards last 12 calendar months; later purchases may use a different disclosed setting. Changing future programme settings does not rewrite the recorded rules on an existing order. Removing a checkout reservation does not revive points whose original expiry has already passed.
Refund adjustments
Confirmed cash refunds reverse points earned on the refunded order and return redeemed points proportionally, retaining their original expiry. Because partial refunds are currently recorded as amounts rather than item allocations, the proportion uses cumulative cash refunded divided by the original cash total, including delivery charges. If returned points have already expired, they do not become available again. If earned points from a refunded purchase were already spent, the adjustment offsets other or future credits; it does not create a cash debt. Points adjustments do not remove mandatory consumer remedies or convert a cash refund into a points-only remedy.
Corrections and programme changes
Ask through Help & requests if the ledger is wrong. Our team can make documented adjustments following review, and you can see relevant history. We may change future programme rules or pause the programme with clear notice; changes will not retrospectively rewrite completed-order rules or remove legal rights. Any decision involving suspected misuse is assessed proportionately and can be reviewed through a ticket. If the programme is permanently ended, we will communicate how outstanding usable balances are handled rather than silently deleting them.